General Information
The following information provides a simple overview of what happens to your personal data when you visit our website. Personal data is any data that can be used to identify you personally. For detailed information on data protection, please refer to our Privacy Policy listed below this text.
1. Data Collection on Our Website
Who is responsible for data collection on this website?
Data processing on this website is carried out by the website operator. You can find their contact details in this website’s Imprint.
How do we obtain your data?
We only receive data from you when you initiate it, either by placing an order or by sending us an inquiry via our contact button.
Other data is automatically collected by our IT systems when you visit the website. This primarily includes technical data (e.g., internet browser, operating system, or time of page view). This data is collected automatically as soon as you enter our website.
What do we use your data for?
Some of the data is collected to ensure the error-free provision of the website. Other data may be used to analyze your user behavior.
What rights do you have regarding your data?
You have the right at any time to receive information free of charge about the origin, recipient, and purpose of your stored personal data. You also have the right to request the correction, blocking, or deletion of this data. For this and further questions on the subject of data protection, you can contact us at any time at the address provided in the Imprint. Furthermore, you have a right to lodge a complaint with the competent supervisory authority.
Analytics Tools and Third-Party Tools
When you visit our website, your browsing behavior can be statistically analyzed. This is primarily done with cookies and so-called analytics programs. The analysis of your browsing behavior is usually anonymous; browsing behavior cannot be traced back to you. You can object to this analysis or prevent it by not using certain tools. For details, please refer to our Privacy Policy under the heading “Third-Party Modules and Analytics Tools.”
You can object to this analysis. We will inform you about your objection options in this Privacy Policy.
2. General Information and Mandatory Disclosures
Data Protection
The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with statutory data protection regulations and this Privacy Policy.
When you use this website, various personal data are collected. Personal data is data with which you can be personally identified. This Privacy Policy explains what data we collect and what we use it for. It also explains how and for what purpose this happens.
We point out that data transmission over the Internet (e.g., when communicating by email) can have security vulnerabilities. Complete protection of data from access by third parties is not possible.
Information on the Responsible Party
The responsible party for data processing on this website is:
SERVOMED GmbH
Friedrichstr. 171
10117 Berlin
Mail: [email protected]
The responsible party is the natural or legal person who, alone or jointly with others, decides on the purposes and means of processing personal data (e.g., names, email addresses, etc.).
Revocation of Your Consent to Data Processing
Many data processing operations are only possible with your express consent. You can revoke consent you have already given at any time. An informal notification by email to us is sufficient for this. The legality of the data processing carried out until the revocation remains unaffected by the revocation.
Right to Lodge a Complaint with the Competent Supervisory Authority
In the event of data protection violations, the data subject has the right to lodge a complaint with the competent supervisory authority. The competent supervisory authority for data protection issues is the State Commissioner for Data Protection of the federal state in which our company is headquartered. A list of data protection officers and their contact details can be found at the following link: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.
Right to Data Portability
You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to yourself or to a third party in a common, machine-readable format. If you request the direct transfer of data to another responsible party, this will only be done if it is technically feasible.
SSL or TLS Encryption
For security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator, this site uses SSL or TLS encryption. You can recognize an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line.
If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.
Information, Blocking, Deletion
Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, its origin and recipient, and the purpose of data processing and, if applicable, a right to correction, blocking, or deletion of this data. For this and further questions on the subject of personal data, you can contact us at any time at the address provided in the Imprint.
Objection to Advertising Emails
The use of contact data published within the scope of the imprint obligation for sending unsolicited advertising and information materials is hereby objected to. The operators of the pages expressly reserve the right to take legal action in the event of unsolicited sending of advertising information, for example, through spam emails.
3. Data Collection on Our Website
Cookies
The internet pages sometimes use so-called cookies. Cookies do not cause any damage to your computer and do not contain viruses. Cookies serve to make our offer more user-friendly, effective, and secure. Cookies are small text files that are stored on your computer and saved by your browser.
Most of the cookies we use are so-called “session cookies.” They are automatically deleted after your visit ends. Other cookies remain stored on your device until you delete them. These cookies allow us to recognize your browser on your next visit.
You can configure your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or generally, and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be limited.
Cookies that are necessary for carrying out the electronic communication process or for providing certain functions desired by you (e.g., shopping cart function) are stored on the basis of Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in storing cookies for the technically error-free and optimized provision of its services. Insofar as other cookies (e.g., cookies for analyzing your browsing behavior) are stored, these are treated separately in this Privacy Policy.
Server Log Files
The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:
- Browser type and browser version
- Operating system used
- Referrer URL
- Hostname of the accessing computer
- Time of server request
- IP address
This data is not merged with other data sources.
The basis for data processing is Art. 6 para. 1 lit. b GDPR, which permits the processing of data for the fulfillment of a contract or pre-contractual measures.
Contact Form
If you send us inquiries via the contact form, your details from the inquiry form, including the contact data you provided there, will be stored by us for the purpose of processing the inquiry and for the event of follow-up questions. We will not pass on this data without your consent.
The processing of the data entered into the contact form is therefore exclusively based on your consent (Art. 6 para. 1 lit. a GDPR). You can revoke this consent at any time. An informal notification by email to us is sufficient for this. The legality of the data processing operations carried out until the revocation remains unaffected by the revocation.
The data you entered in the contact form will remain with us until you request its deletion, revoke your consent for storage, or the purpose for data storage ceases to apply (e.g., after your inquiry has been processed). Mandatory legal provisions – in particular retention periods – remain unaffected.
Registration on This Website
You can register on our website to use additional functions on the site. We only use the data entered for this purpose for the use of the respective offer or service for which you have registered. The mandatory information requested during registration must be provided in full. Otherwise, we will reject the registration.
For important changes, such as in the scope of the offer or technically necessary changes, we use the email address provided during registration to inform you in this way.
The processing of the data entered during registration is based on your consent (Art. 6 para. 1 lit. a GDPR). You can revoke consent you have given at any time. An informal notification by email to us is sufficient for this. The legality of the data processing already carried out remains unaffected by the revocation.
The data collected during registration will be stored by us as long as you are registered on our website and will then be deleted. Legal retention periods remain unaffected.
No Warning Without Prior Contact
In the event of claims of any kind arising from copyright, competition, or trademark law matters, we ask that you contact us immediately. Unnecessary legal disputes, warnings, and costs are to be avoided in this way. If claims of the aforementioned type are asserted, we hereby offer a remedy prior to a final legally binding clarification, which definitively excludes any risk of repetition.
A cost note for a lawyer’s warning issued without prior contact would then be rejected due to non-observance of a duty to mitigate damages. In the case of unnecessary or unjustified warnings and follow-up measures in this sense, a negative declaratory action would be filed.
